Shipping Policy
Processing times, delivery estimates, and everything in between.
7-14 business days to make your item, then 5-12 business days in transit, so 12-26 business days in total. Shipping is a flat $9.59 per order anywhere in the United States. If we cannot ship within that window we will contact you and you may cancel for a full refund.
Production Time
Your item does not exist when you place the order. It is cut, decorated with your team name, numbers and artwork, checked, and only then packed. That work takes 7-14 business days, counted Monday to Friday and excluding U.S. public holidays.
Transit time is counted separately and starts only after production is finished.
When the Production Clock Starts
The clock starts once we have everything we need to make your item: your paid order and a usable artwork file for every logo position you selected.
If a file you uploaded cannot be used at print size, we contact you rather than printing something that will disappoint you. Production then starts when we have a replacement file. This is the one thing that can push a delivery date out before production has even begun, so please upload the largest, clearest version of your artwork that you have.
Order Cut-Off Time
Orders placed before 1:00 PM PT on a business day enter the production queue the same day. Orders placed after the cut-off, or at a weekend or on a public holiday, enter the queue on the next business day.
Estimated Delivery
One shipping method, one price, one timeline. There is nothing to choose at checkout and nothing hidden.
| Method | Production | Transit | Estimated Total | Price |
|---|---|---|---|---|
| Standard | 7-14 business days | 5-12 business days | 12-26 business days | $9.59 flat |
What That Looks Like on a Calendar
Business days are Monday to Friday, so a run of business days always stretches further across a calendar than it first sounds.
- At the fast end - 7 business days in production plus 5 in transit - an order placed on a Monday morning arrives roughly two and a half weeks later.
- At the slow end - 14 in production plus 12 in transit - the same order arrives roughly five to six weeks later.
Both ends are normal. If your item is needed for a specific date, work backwards from the slow end rather than the fast one.
Where We Ship
We ship to any address in the United States, all 50 states included.
Alaska and Hawaii are charged the same $9.59 flat rate and quoted the same 12-26 business day timeline as the rest of the country.
Order Tracking
There is no tracking number during production, and that is normal for made-to-order clothing. Nothing has been handed to a carrier yet, so there is nothing for a carrier to track.
Once your order ships you will receive a shipping confirmation email with a tracking number. It can take 24 to 48 hours before that number starts showing movement, because the first scan happens when the parcel reaches a sorting facility rather than when the label is created.
You can check your order status at any time on our Track Order page.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address.
This matters more here than at most stores: a personalized item that comes back undelivered cannot be resold to anyone else. If you spot a mistake, tell us immediately. We can change the address only before the order ships.
Delays
Peak team season, public holidays, severe weather and carrier disruption can all push timelines out. When an order is running late we contact you rather than waiting for you to ask, and we offer you a choice: accept a new date, or cancel for a full refund. This is set out in full in section 8 of our Return & Refund Policy.
Minimum Order and Bulk Orders
There is no minimum order. One item is a perfectly normal order here, and it is made with exactly the same care as a full team's worth.
Ordering for a whole team? Email [email protected] with the quantity, the items you want, and your timeline, and we will send you a quote. Every order already gets our quantity discount automatically: 5% off two items, 10% off three or more, applied in the cart with nothing to enter. That discount is worked out in the cart on its own, whatever the size of the order, so a team order needs no email first.
Tax Policy
Any applicable sales tax is already included in the price shown on the product page. Nothing is added at checkout beyond the flat $9.59 shipping, so the total you see before you pay is the total you pay.
Damaged Packages
Once your order has been handed over for delivery, the carrier is responsible for getting it to you safely. Damage that happens in transit is the carrier's responsibility.
If your item arrives damaged, email [email protected] within 30 days of delivery with your order number and photos of both the item and the packaging it came in. Please keep the packaging until we have replied. We will look into it with the carrier responsible for the delivery and come back to you with the outcome.
Missing or Lost Packages
A package that never arrives is also the carrier's responsibility, and it is handled differently from a damaged one because there is nothing to send back. Here is exactly when to contact us:
- Tracking has not moved for 7 business days. If your tracking shows no new scan for seven straight business days, email us. A carrier will not treat a parcel as missing before that point, so contacting us earlier will not speed anything up.
- Tracking says "Delivered" but nothing arrived. Email us within 7 days of the delivered scan. Before you do, please check with everyone at the address and look wherever carriers usually leave packages, since parcels marked delivered often turn up within a day or two.
- Final deadline. All lost-package claims must reach us within 30 days of the date your order shipped. A lost package has no delivery date, so this window is counted from the ship date shown in your shipping confirmation email.
Checking a missing parcel usually takes 5-10 business days. We will email you with an update as soon as we have one, and if it is taking longer than that we will tell you where things stand rather than leave you waiting.
Shipping and Returns
Because every item is made for one order, we cannot accept a return because you changed your mind or chose the wrong size. We do refund you in full if there is a manufacturing defect or we ship the wrong item. The conditions are set out on our Return & Refund Policy page.
Questions
Reach us at [email protected] - we respond within 1-2 business days, Monday to Friday, Pacific Time.