Return & Refund Policy

Last updated: September 12, 2026

1. Every Basewear Item Is Made to Order

Nothing on this site is pulled from a shelf. Each piece is cut and decorated after you place your order, using the team name, number, artwork and options you chose at checkout. A finished item carries somebody's name on it, which means it cannot be restocked or sold to anyone else.

That is why we are not able to accept returns simply because you changed your mind, ordered the wrong size, or no longer need the item. It does not limit your rights when the fault is ours: the two cases in section 3 are always covered, and problems caused by the carrier after your order ships are covered by our Shipping Policy.

2. 30-Day Return Window

Contact us within 30 days of the delivery date shown on your tracking, not 30 days of the date you ordered. This is the single window for every kind of claim, so there is no earlier deadline hidden anywhere else on this page.

We do recommend opening the parcel and checking your item as soon as it arrives, because the sooner you tell us, the sooner we can put it right. The full 30 days is yours either way.

3. When We Will Make It Right

We refund you in full, including the shipping you paid, in these two cases:

• Manufacturing defect - stitching, printing, embroidery or construction faults in the item we made.
• Wrong item shipped - the item you received does not match the product, the size or the personalization details on your order. This covers a size we sent incorrectly, not a size you chose yourself.

In both cases you pay nothing at all.

4. What a Claim Must Include

All five conditions below have to be met. A claim that is missing any one of them cannot be approved.

1. Reported in time. Email us within 30 days of the delivery date shown on your tracking.
2. The item is untouched. Unworn, unwashed, unaltered, with all original tags still attached. Once an item has been worn or washed it is no longer eligible, whatever the original problem was.
3. An unboxing video. Film yourself opening the parcel in one continuous take, showing the sealed package before you open it and the item as it comes out. Send it together with clear photos of the whole item, a close-up of the problem, and the tags. Please start filming before you open the parcel, because a claim cannot be approved without this video.
4. One claim per order. Each order is reviewed once. When a claim is closed, it stays closed.
5. Approved by us first. No refund is issued until we have reviewed your evidence against your order and approved the claim.

5. What Is Not Covered

• Change of mind, or an item you no longer need.
• A size you chose yourself. Every product page has the size chart for that item, and the chart itself says what each column measures.
• Spelling, punctuation or numbering exactly as you typed it at checkout.
• Artwork that prints softly or off-colour because the file you uploaded was small, low resolution, or in screen colours rather than print colours.
• Small differences that are normal in individually decorated clothing: print or embroidery position within half an inch, thread or ink colour between production runs, the difference between a colour on your screen and the same colour on fabric, and size differences within normal garment tolerance.
• Items that have been worn, washed, altered, or damaged after delivery.
• Claims sent without an unboxing video, or after the 30-day window has closed.

6. What You Approve When You Order

We do not email a proof before production, because your personalization details are shown back to you twice before you pay: once in the cart and again on the checkout review step. Placing the order confirms that the spelling, the numbers, the size, the colours, the decoration method and the artwork shown there are what you want.

So please read that summary carefully. An item produced to match those details is correct, and section 5 applies to it, even if you later wish you had entered something different.

7. Cancelling an Order

You can cancel free of charge while your order is still in Order Placed status. Email [email protected] with your order number as soon as you can and we will stop it.

Once the order moves to In Production the item is already being made for you and can no longer be cancelled or changed. There is no cancellation fee at any point: before production it is free, after production it is not available.

8. If We Are Late, You Can Cancel and Get Your Money Back

This is separate from everything above and it applies even when nothing is wrong with the item.

If we cannot ship within the timeframe published on our Shipping Policy page, we contact you rather than waiting for you to ask, and we give you a choice: accept a new shipping date, or cancel the order for a full refund. A full refund means the whole amount you paid, returned to your original payment method. We do not offer store credit in place of it.

If a delay runs past 30 days beyond the original estimate and you have not agreed in writing to a new date, we cancel the order and refund you automatically.

9. How to Start a Claim

1. Email [email protected] within 30 days of delivery. Put your order number in the subject line and say which of the two cases in section 3 applies.
2. Attach your unboxing video and photos of the whole item, a close-up of the problem, and the tags.
3. We review your evidence against the details on your order and reply within 1-2 business days.
4. Please do not send anything back before we ask you to. In most cases we settle a claim from your evidence alone. If we do need to inspect the item we will send you a return authorization and a prepaid label, and items that arrive without an authorization are not processed.

10. We Refund Rather Than Remake

When something is our fault we refund you rather than remaking the item. A remake would take another 7-14 business days in production plus 5-12 business days in transit, and in most cases that is not what you want at that point. If you still want the item, you are welcome to place a new order once your refund has been issued.

11. Return Shipping Costs and Refund Timing

You never pay. If we ask you to send an item back, we email you a prepaid label and cover the full cost. You will never be asked to pay return postage on an approved claim.

An approved refund covers the price of the item and the $9.59 shipping you paid on it. There is no restocking fee, no handling fee and no processing fee.

Refunds go back to your original payment method. We issue the refund as soon as the claim is approved, and it normally appears within 5-10 business days. Your bank or card issuer controls the last step, so depending on where you are in your statement cycle it can take a few days longer to show up.

12. Packages Damaged or Lost in Transit

Once your order has been handed over for delivery, the carrier is responsible for getting it to you safely, and those cases are handled under our Shipping Policy rather than this page.

Two things make a big difference if it happens: photograph the parcel before you open it if it looks crushed, wet or torn, and keep the packaging until the claim is settled.

13. Not Affiliated With Any League or Brand

Our products are custom items made to your specification. They are not manufactured by, endorsed by, or affiliated with any professional sports brand, league, team or equipment maker, and any name, number or artwork on them is supplied by the customer who ordered it.