Frequently Asked Questions

Pick a product, choose the gender and size, then fill in the personalization options: team name, player name, numbers, and a logo if you want one. The price updates as you choose. Add to cart and check out.

Stitched means embroidered: thread sewn into the fabric. It has depth, it lasts, and it suits bold shapes and larger text. Printed sits flat on the surface. It handles fine detail, thin lines and small text better, and it costs less. For a simple team name and number, either works well.

You can place a logo in up to three positions on one item. The positions available are listed on each product page, because they differ by garment.

Yes. Each item in your cart is personalized separately, so a whole team can be ordered in one go with different names and numbers on every piece.

No. You can order a single item, and it is made with the same care as a full team order.

We operate online at basewear.us and ship across the United States.

PNG, JPG or WEBP, up to 8MB per file.

At least 250 x 250 pixels. For the sharpest result we recommend 1500 pixels or larger. A PNG with a transparent background gives the cleanest edges.

If it clears 250 x 250 pixels the site will accept it, and we will print it as supplied. Below 1500 pixels you will see a note under the upload, because small files look soft once printed at chest size. Anything under 250 pixels is turned away. If the file will not work at all we contact you before making anything.

Screens emit light and fabric reflects it, so the same colour never looks identical in both. Thread and ink colour also shift slightly between production runs. Small differences like this are normal and are not treated as defects.

Your own club or team artwork is fine, and so is your own player name and number. Logos, marks and uniform designs of professional leagues, professional teams and schools are protected, and so are the names and images of professional athletes. Using them needs a licence from the rights holder. See our Terms of Service.

We do not redraw or recreate artwork. If a file cannot be used we tell you what is wrong so you can send a better version.

Your personalization details are shown back to you twice before you pay: once in the cart and again on the checkout review step. Placing the order confirms that what is shown there is what you want, and production starts from those details.

Spelling of every name, every number, the size you picked for each person, the decoration method, and that the logo you uploaded is the right one. These are the details we print exactly as entered.

Yes while your order still shows Order Placed. Once it moves to In Production the item is being made and the details are final.

Every product page has a size chart. The chart itself says what each column measures, and the chart changes with the item and the gender you pick. The most reliable method is to lay flat a shirt you already like the fit of, measure it across the chest and along the length, and match those numbers.

They follow the measurements in the size chart on each product page. If you are between two sizes, size up for a more relaxed fit.

Because each piece is made to order with your own personalization, we cannot swap a finished item for a different size. Please use the size chart before ordering, and contact us while your order is still in Order Placed status if you need to change it. If the size you received does not match the size on your order, that is a wrong item and we refund you in full.

Ask each person to measure a shirt that fits them well and match it to the chart, rather than guessing from clothing sizes they usually buy. For youth sizes, measure the child actual jersey rather than using their age.

Production time plus transit time. Production takes 7-14 business days, then transit takes 5-12 business days, so most orders arrive within 12-26 business days of being placed. Business days are Monday to Friday.

Nothing here is picked off a shelf. Your item is cut, decorated with your names, numbers and artwork, checked, and only then packed.

A flat $9.59 per order, to any address in the United States including Alaska and Hawaii.

Anywhere in the United States, all 50 states included.

Yes. Orders placed before 1:00 PM Pacific Time on a business day enter the production queue the same day. Later orders, weekends and public holidays enter the queue the next business day.

Use our Track Order page with the email you checked out with and your six character order code. You will also get a tracking number by email once your order ships.

A tracking number only exists once your item leaves production and a carrier scans it. With 7-14 business days of production, most orders sit without tracking for a while. That is normal and not a sign anything is wrong.

The first scan can take 24 to 48 hours to appear after a label is created. If tracking shows no new scan for seven straight business days, contact us and we will chase it.

Check with everyone at the address and look wherever carriers usually leave parcels, since these often turn up within a day or two. If it has not appeared, contact us within 7 days of the delivered scan.

Yes while it still shows Order Placed. Contact us with your order code as soon as you can. Once the order moves to In Production the item is already being made and cannot be changed.

Free of charge while your order is still in Order Placed status. After it moves to In Production it cannot be cancelled. There is no cancellation fee at any stage.

Contact us immediately with your order code. If the order has not entered production we can fix it. If it has, the item is made from the details submitted, and a spelling entered at checkout is not treated as a production fault.

Contact us within 30 days of delivery with your order number, your unboxing video, and photos of the item, the problem and the tags. If there is a manufacturing defect or we shipped the wrong item, we refund you in full including shipping.

Compare the item with your order confirmation email. If it does not match what you submitted, that is on us. If it matches what you submitted, including a spelling or a size you chose, it was made correctly. Normal variation such as print position within half an inch, or slight colour differences between runs, is not a defect either way.

No. Every item is made for your order alone and carries your own names and numbers, so it cannot be restocked or sold to anyone else. Returns are limited to the two cases below.

Two cases: a manufacturing defect, or the wrong item shipped. In both we refund you in full including the shipping you paid, with no restocking fee. Full detail is on our Return & Refund Policy page.

All five of these: reported within 30 days of delivery, the item unworn and unwashed with tags attached, an unboxing video plus photos, one claim per order, and our approval before any refund is issued. Please film yourself opening the parcel, because a claim cannot be approved without that video.

We do. In most cases we settle a claim from your evidence and do not need the item back at all. If we do ask for it, we email you a prepaid label and cover the cost.

We issue it as soon as the claim is approved, and it normally reaches your original payment method within 5-10 business days. The refund includes the shipping you paid on that order.

PayPal, and Visa, Mastercard, American Express and Discover through PayPal checkout.

When you complete checkout. Your order is not confirmed until the payment has gone through.

Card details are entered on PayPal systems and never reach our servers, so we cannot see or store your card number. See our Privacy Policy for how we handle the rest of your information.

No. Any applicable sales tax is already included in the price shown, so the only thing added at checkout is the flat $9.59 shipping.

Turn it inside out and wash cold with like colours. Skip bleach and fabric softener, since both attack decoration. Hang dry or tumble dry on low.

Not with normal care. Hot water, high heat drying and bleach are what shorten the life of a print, so cold wash and low heat are the two habits that matter most.

Iron on the reverse side, on low heat, and never directly over a print or embroidery.

Each item in your cart is personalized separately, so a whole team goes in one order: add a jersey, enter that player's name and number, add it to the cart, then repeat for the next player. The quantity stepper makes copies of the same details, so use it only when several players share a name and number. If you would rather send us a list, contact us with the quantity, the items you want and your timeline and we will set it up for you.

Every order gets our quantity discount automatically: 5% off two items, 10% off three or more. It is applied in the cart, with no code to enter. The discount is worked out in the cart on its own, whatever the size of the order, so a team order needs no email first. Write to us only if you want something the product pages do not cover. We reply within 1-2 business days.

Yes. Order it the same way and enter the same options as the original order, so the new piece matches. Production and transit times apply again, so allow the full window.